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This Privacy Policy describes how Level (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [WEBSITE URL] (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services: To process payments, fulfill orders, manage accounts, arrange shipping, and facilitate returns and exchanges.
Marketing and Advertising: To send marketing communications and show advertisements tailored to you.
Security and Fraud Prevention: To detect, investigate, or take action against fraudulent activity.
Communicating with You: To provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies to enhance user experience, run analytics, and support advertising efforts. You can control or disable Cookies through your browser settings, but this may impact your experience on our Site.

How We Disclose Personal Information

We may share your personal information with:

Vendors and service providers who support our business (e.g., payment processors, fulfillment partners, customer support providers, data analytics services).
Business and marketing partners to enhance our advertising and promotional efforts.
Third parties in connection with a business transaction, legal requirement, or to protect our rights and users.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

Right to Access / Know: Request details on how we collect and use your information.
Right to Delete: Request deletion of your personal information.
Right to Correct: Request correction of inaccurate information.
Right to Opt Out of Sale or Sharing: Opt-out of certain data-sharing practices.

To exercise any of these rights, please contact us at [EMAIL ADDRESS].

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but no system is completely secure. We retain personal information as long as necessary for business purposes, legal compliance, and security measures.

International Users

If you are accessing our Services from outside the United States, the United Kingdom, or Brazil, please note that your information may be transferred, stored, and processed in these countries. We ensure that such transfers comply with applicable data protection laws.

Contact

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: [EMAIL ADDRESS]
Address: [BUSINESS ADDRESS]

Thank you for trusting Level with your personal information. We are committed to protecting your privacy and ensuring a safe shopping experience.

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